Offered to Grades 11-12
0.5 Credit (Semester or Summer Term)
Detailed Course Description
As students learn the basics of operating systems, computer hardware, and computer software in Ignitia Fundamentals of Computer Systems, they also study the importance of building and maintaining positive customer relations. Help desk support protocols, communication, and customer service are emphasized throughout this six-unit course that develops technological, problem-solving, and interpersonal skills.
In addition to practical relational skills, students learn the basics of computer hardware and become familiar with major operating systems, including installation, configuration, and customization techniques. Students also study major software applications, including Microsoft® Office®, Java®, and Adobe®. Additional topics in this online course include the Internet, Internet security issues, connectivity, virus protection techniques, and a detailed introduction to backup procedures and recovery of computer systems.