Policies and Refunds
14-day Money Back Guarantee
All new families are offered 14 days after the student begins completing the coursework to decide if the Enlightium Academy (EA) online program will be the best fit for their family. If a family decides to withdraw within those 14 days, a withdrawal fee will not be charged and all paid tuition will be refunded. The enrollment fee is non-refundable after 3 days. Parents can request an extension to the withdrawal period prior to the end of the 14th day, if they are still not sure about their enrollment at EA.
The same policy above applies to dropping individual courses. If withdrawing after the 14-day period, a 10–30% withdrawal fee applies on the remaining coursework, with the 30% fee applying after 60 days.
If after the 14-day trial period, Enlightium Academy has not met your expectations, EA administration will investigate any concerns and enact changes to provide you the best experience possible and may lengthen your money-back guarantee if needed. Please communicate any concerns directly to administration by emailing firstname.lastname@example.org.
Credit and debit card refunds take 7–10 business days to process for transactions less than a month old. If the most recent transaction is over a month old, a direct deposit or check will need to be requested. Direct deposits can be processed within 1–2 business days with a $3 bank processing charge; otherwise, a check can be mailed within 1–2 weeks. You may contact the Accounting Department at 866-488-4818 option 6 or email@example.com if you have any questions.
Payments can be delayed up to 30 days from students beginning coursework. An email will be sent to inform you of your tuition payments setup with information about the amount due, the breakdown of the tuition, and the amount, number of payments and the date you will be billed monthly if monthly payments were selected.
Payment reminders are sent three days prior to the scheduled charge date. If a payment is declined, an email will be sent which will allow a new card to be provided prior to the next scheduled attempt. After two additional attempts, the accounting team will need to be notified to process the charge once the card has been updated and a $5 late fee will apply unless you are in your 14-day trial period.
If 10 days pass from the original charge date without payment or an arrangement being made, the student account will be deactivated and a $25 reactivation will apply. A warning will be emailed 3 days prior.
If a total of 25 days pass from the original charge date without payment or an arrangement being made, the student will be withdrawn. Instead of the reactivation fee, a $50 reinstatement fee will apply.
Add-on fees should be paid within 30 days unless arranged otherwise.
Each student needs to demonstrate that he/she is a good candidate for continued enrollment at Enlightium Academy by maintaining passing grades in core subjects and staying up to date with the assigned weekly schedule. Absences can be excused per approval via the Absence Form.
Students with failing grades in core classes and/or those who fall behind more than two weeks on average between all classes, without excused absences, are at risk of being placed on academic or low progress probation. This is to alert families of the risk that their student will not be able to complete the school year on time and/or with passing grades, and thus may need a summer school extension, class assignment adjustments, or teacher and counselor intervention. The interventions may include enrolling in EA’s Bridge Program, academic growth plan adjustment by the student’s counselor, teacher collaboration on student learning needs, and/or the installation of monitoring software on the students computer to provide added accountability and uncover any potential distractions the student may have.
Students who do not demonstrate improvement or sufficient effort after multiple attempts may be recommended for withdrawal so the family can find a learning environment that better suits the student.
Prior to enrollment, parents and students will also need to read and understand the Parent and Student Responsibilities page. Please contact the EA team if you have any questions at 866-488-4818 option 8 or firstname.lastname@example.org.