Ignitia Troubleshooting: My Student Can See the Answers
Li’l Billy has just started an English test. He’s confident he will do great on his test. Suddenly, from the living room, “Moooom!” For some reason, when he clicks on a text box to type in “A”, “B”, or “C”, the “answers” already show up.
The good news is that it’s not actually showing the answers to the test. It is auto-filling the text from a previous test or another website. This is the same feature that auto-fills your home address if you are shipping something to your home using your personal laptop.
The bad news is you will need to clear your cache and cookies, which will log you out of Ignitia and other sites. Clearing your cache and cookies is actually a great practice as it can assist with some troubleshooting issues, results in improved website performance, and frees up space on your computer.
How to Clear Your Cache and Cookies
- Click here for steps for clearing your cache and cookies on Chrome.
- Click here for steps for clearing your cache and cookies on Firefox.
You should clear your cache and cookies as frequently as once a week, as well as when the computer is running slowly.
Enlightium Academy is a private Christian online school that serves homeschooling families by offering a Bible-based, flexible, accredited, teacher-supported, and affordable education from the comfort of your home. For any other questions about Enlightium, please call (509) 319-2288, or visit EnlightiumAcademy.com.
