Ignitia Troubleshooting: My Student Can See the Answers


Li’l Billy is just started an English test. He’s confident he will do great on his test. Suddenly, from the living room, “Moooom!” For some reason, when he clicks on a text box to type in “A”, “B”, or “C”, the answer shows just below the text box. It’s weird.

The good news is that it’s not actually showing the answers to the test. It is auto-filling the text from a previous test or another website. This is the same feature that auto-fills your home address if you are shipping something to your home using your personal laptop.

The bad news is you will need to clear your cache and cookies. This is not actually bad news since this is a good practice to have. You may have to clear the cache and cookies not just for the last 1 hour or 24 hours, but for all of time.

How to Clear Your Cache and Cookies

  • Click here for steps for clearing your cache and cookies on Chrome.
  • Click here for steps for clearing your cache and cookies on Firefox.

You should clear your cache and cookies as frequently as once a week, as well as when the computer is running slowly. Note that clearing the cache and cookies will cause you to nedd to re-sign into accounts that require login credentials, such as Facebook, Netflix, and your online bank account.

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