Ignitia Troubleshooting: The Audio is Not Working


Li’l Billy just started his history course for the day and is about to watch a video to help him learn about the Civil War. Li’l Billy is excited to learn about an important part of American history. Suddenly, from the living room, “Moooom!”

The video’s audio isn’t playing.

The good news is that this is typically an easy fix.

The bad news is that you might have to download new software.

1. Check that the hardware’s audio is up.

If using a laptop or mobile device, tap the volume up button.

2. Check that the software’s audio is up.

The video itself usually has a volume bar. Make sure it is not all the way down.

3. Ensure that you are using Chrome or Firefox for your browser.

  1. If you are not using either Chrome or Firefox, download and use them.
  2. If you are using Chrome, try Firefox. If you are using Firefox, try Chrome. These browsers may have updates available as well. Ensure that you are using the latest versions:
    1. Updating the Chrome browser
    2. Updating the Firefox browser

4. If none of these work, contact Ignitia Technical Support.

You can reach them at (800)735-4193.

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