Reasons You May Not be Receiving an Email
There are a number of reasons why you may not be receiving some or all emails from Enlightium Academy even after enrolling. The following are the most common:
1. The emails are going to spam or promotions folders in your inbox
Check all folders in your inbox for emails with the word “Enlightium”. If there are recent emails from Enlightium in your spam or promotions folder, your email provider may think that emails from Enlightium are junk.
Solution: You need to whitelist enlightiumacademy.com.
Whitelisting means you approve of emails coming from a certain domain. You can find directions for whitelisting emails in this article.
2. You withdrew and later re-enrolled your student at Enlightium
When you withdrew, your email address was added to a list that Enlightium no longer sends emails to. We do this to keep from sending unwanted emails to withdrawn families. However, your email address stays on that list even if you re-enroll at a later date.
Solution: Contact our support team.
Please email This email address is being protected from spambots. You need JavaScript enabled to view it., explain the situation, and ask to be included in the emails again.
3. You unsubscribed
You unsubscribed by clicking the “Unsubscribe” button found at the bottom of our emails.
Solution: Contact our support team.
If that is the case, please email This email address is being protected from spambots. You need JavaScript enabled to view it., explain the situation, and ask to be included in the emails again.
4. The incorrect email was provided in the Enlightium enrollment form
The reason may be as simple as an error on your enrollment form.
Solution: Contact our support team.
Please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the student name to see what email addresses we have on file and to update them if necessary.
5. You are not listed as the primary parent on your student's account
Mass emails and progress emails are usually only sent to the primary parent’s email address.
Solution: Set up a forwarding rule.
In situations where more than one party would like to receive an email, the best solution is to set up a forwarding rule.
- Set up a forwarding rule with Gmail
- Set up a forwarding rule with Hotmail/Outlook
- Set up a forwarding rule with Yahoo
If you are looking for a curriculum that allows students to work from home with their families, then consider Enlightium Academy . Enlightium is a fully accredited online private Christian school that allows students to work at their own pace with a flexible schedule. Our affordable tuition, individualized curriculum, and simple admissions process maintain the advantages of a homeschool education while also preparing students well for college. Additionally, Enlightium offers record-keeping and has worked with families in all 50 states to meet state requirements. Feel free to call us at 866-488-4818 if you have any questions about transferring to Enlightium Academy.
