Ignitia Troubleshooting: My Student is Not Able to Log In

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It’s 8 am. Lil’ Billy finishes breakfast and is ready to tackle that English lesson he’s been putting off. He moseys to the computer. Suddenly, from the living room: “Moooom!” 

He is not able to log into Ignitia to start his courses. The screen shows “Invalid credentials”.

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Ignitia Troubleshooting: Answers are Being Changed After My Student Submits an Assignment

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Li’l Billy is finishing a Bible assignment. He reviews the answer assignment, navigates through a few pages to make sure all of the answers are correct, then hits “Submit”. Suddenly, from the living room, “Moooom!” Some of the answers were changed after the assignment was submitted.

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Ignitia Troubleshooting: An Assignment Has Not Been Assigned

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Li’l Billy is going on vacation soon. He would like access to future assignments so he can work on them ahead of time and print a few off to work on while on the road. Suddenly, from the living room, “Moooom!” Some of the assignments are not yet assigned, so Li’l Billy cannot access them.

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Ignitia Troubleshooting: Answers are Showing Up Blank After Submitting an Assignment

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Li’l Billy is finishing a history assignment. He’s feeling great about this assignment, navigates through a few pages to make sure all of the answers are filled in, then hits “submit”. Suddenly, from the living room, “Moooom!” Some of the answers are blank even though he just double-checked that they were all filled in.

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Ignitia Troubleshooting: My Student Can See the Answers

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Li’l Billy has just started an English test. He’s confident he will do great on his test. Suddenly, from the living room, “Moooom!” For some reason, when he clicks on a text box to type in “A”, “B”, or “C”, the “answers” already show up.

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Ignitia Troubleshooting: My Student is Being Logged Out of Quizzes and Tests

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Li’l Billy is working on a math quiz. Everything is going great, and he’s on track to finish by lunch. Suddenly, from the living room, “Moooom!” He was kicked out of his test.

The good news is that this is likely an operator error. A few basic steps will get everything back on track. 

The bad news is that the half-completed math test still needs to be completed, so he will have to start over once the technical issue is resolved.

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Ignitia Troubleshooting: I Think My Account is Being Hacked

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Li’l Billy logs in for the day, ready to tackle his math lesson. But something doesn't seem right… Suddenly, from the living room, “Moooom!” Lessons had progressed when he hadn’t started them.

Li’l Billy thinks his Ignitia account has been hacked, but that is likely not the case. Here are some steps to check to see why someone else completed his lessons.

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Ignitia Troubleshooting: Audio is Not Working

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Li’l Billy just started his history course for the day and is about to watch a video to help him learn about the Civil War. Li’l Billy is excited to learn about an important part of American history. Suddenly, from the living room, “Moooom!” 

The video’s audio isn’t playing.

The good news is that this is typically an easy fix.

The bad news is that you might have to download a new software.

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Online Student Computer Software Requirements

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In order for your student to use Ignitia, our online curriculum platform, you will need to have a computer with current software installed. The good news is that this is relatively simple, even for those who are not technically savvy. Our team has listed the requirements below to make this an easy process.

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Where to Place Your Student's Desk for an Optimal Homeschool Learning Environment

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As parents of online homeschool students, it is important to provide your student with the right learning environment. Finding the right spot in your home for a desk can be one of the most difficult parts of setting up a homeschool space. Here are some tips on how to pick the ideal location for your student's desk and create an optimal learning environment.

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Securely Store Your Documents and Essays: Learn How to Back Up Using the Cloud or a Thumb Drive

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Worried about losing your essays and documents to a computer crash? No need to worry - you can back up your work securely using the cloud or a thumb drive. In this blog post, we'll discuss how you can do just that so you never have to worry about lost documents again. 

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