Students and parents can access Ignitia Technical Support at (800) 735-4193 Monday–Friday from 7 am to 5 pm CT. Enlightium also provides a database of frequently asked questions, system requirements, and Ignitia troubleshooting techniques. If technical issues remain unresolved, Enlightium faculty and staff can help investigate and provide alternative steps to work around the technical issues.
Ensure that your computer is up-to-date in the following areas:
While we recommend against using satellite internet, we do have a recommendation for those who use satellite internet to provide the best service possible within the circumstances. In the past, students with satellite internet have used Google DNS to work with Ignitia, generally with positive results. Google DNS is a free, global DNS resolution service that you can use as an alternative to your current DNS provider; more information on Google DNS can be found here. Google DNS is not guaranteed to resolve all satellite internet issues, though it has worked for several students in the past.
To test how your Internet interacts with Ignitia (especially if you have no other options aside from satellite internet in your area) we encourage you to test our demo curriculum. The primary test should be to go through a quiz or test slowly (take at least 20 minutes clicking through the questions) to see if you are logged out. Preferably, two separate quizzes or tests should be attempted. If you get kicked out of one or both attempts, you will likely have issues. However, to make sure, clear your cache and cookies, close and reopen the browser, then attempt the quiz again. If you are not kicked out, try these two techniques, if possible:
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