Reasons You May Not Be Receiving an Email

There are a number of reasons why you may not be receiving some or all emails from Enlightium Academy even after enrolling. The following are the most common:

‍

1. The emails are going to spam or promotion folders in your inbox 

Check all folders in your inbox for emails with the word “Enlightium”. If there are recent emails from Enlightium in your spam or promotions folder, your email provider may think that emails from Enlightium are junk.

Solution: You need to whitelist enlightiumacademy.com.

Whitelisting means you approve of emails coming from a certain domain. You can find directions for whitelisting emails in this article.

‍

2.  Yahoo email addresses can be problematic

On some occasions_, families with a Yahoo.com email address have not received emails from Enlightium. This is due to a server bug. 

Solution: Use an alternative non-Yahoo email account 

If this is the case, the best option is to use an alternate, non-Yahoo email address for communication with Enlightium. If you have any questions about setting this up, feel free to email it@enlightiumacademy.com. 

‍

3. You withdrew and later re-enrolled your student at Enlightium 

When you withdrew, your email address was added to a list that Enlightium no longer sends emails to. We do this to keep from sending unwanted emails to withdrawn families. However, your email address stays on that list even if you re-enroll at a later date.

Solution: Contact our support team

Please email support@enlightiumacademy.com, explain the situation, and ask to be included in the emails again.

‍

4. You unsubscribed

You unsubscribed by clicking the “Unsubscribe” button found at the bottom of our emails. 

Solution: Contact our support team.

If this is the case, please email support@enlightiumacademy.com, explain the situation, and ask to be included in the emails again.

‍

5. The incorrect email was provided in the Enlightium enrollment form

The reason may be as simple as an error on your enrollment form.

Solution: Contact our support team.

Please email support@enlightiumacademy.com with the student's name to see what email addresses we have on file and to update them if necessary.

‍

6. You are not listed as the primary parent on your student’s account

Mass emails and progress emails are usually only sent to the primary parent’s email address. 

Solution: Set up a forwarding rule.

In situations where more than one party would like to receive an email, the best solution is to set up a forwarding rule.

• Set up a forwarding rule with Gmail
• Set up a forwarding rule with Hotmail/Outlook
• Set up a forwarding rule with Yahoo

‍

‍

Since 2003, Enlightium Academy has supported K–12 students in online, book-based, hybrid, and partner schools. Our dedicated faculty and staff, in collaboration with parents, deliver high-quality instruction and individualized learning. We focus on developing each student’s academic, spiritual, physical, social, and emotional well-being.

To find out if Enlightium is the right school for your family, schedule an appointment, call (509) 319-2288, or visit EnlightiumSchool.com.