Ignitia Troubleshooting: A New Assignment Shows Multiple Attempts

Li’l Billy opens a Bible quiz. It’s his first attempt and he feels good about it. Suddenly, from the living room, “Moooom!”

The assignment shows that he has already accessed it, even though this is his first time.

The good news is that this is likely an operator error (your student may have accidentally done something that kicked him out of the assignment). A few basic steps will get everything back on track.

The bad news is that the half-completed math test still needs to be completed, so he will have to start over once the technical issue is resolved.

Ensure that Ignitia is Only Open In One Place

Your student has an Ignitia account unique to them. If their account is open in more than one place (such as another tab or computer), they will be kicked out of any quizzes or tests they are taking. Here are four common culprits:

The rogue tab.

Check to see if Ignitia is open in another tab in your internet browser.

Solution: Close the unused tabs.

The forgotten browser.

Like multiple tabs, Ignitia will log out your student if the program is running on multiple browsers. Look to see if there are any other active browsers logged into Ignitia. Common browsers to check include Chrome, Firefox, Safari, Internet Explorer, Opera, and Edge.

Solution: Close the unused browsers.

The parent’s computer.

Parents are encouraged to use the student or parent portal to keep up to date with their student’s grades, progress through courses, and more. The parent portal is an account unique to the parent, so this would not cause interference with the student’s account. The student portal, however, is the same as the student account. So, a parent logging into the student portal from a computer or tablet would kick the student out of Ignitia.

Solutions:

• Use the parent portal to check in on your student.
• Coordinate with the student to log in when he is not using Ignitia.

The unsuspecting sibling.

Let’s say your student is logged into his Ignitia account on the family computer. He then takes a break and decides to change computers midday; he now is logged into Ignitia on his personal laptop and begins a test.

Meanwhile, a sibling gets on the family computer to do their homework; she does not check to see if it is her Ignitia account she is logging into and is actually in the wrong account. Now, even though her brother is using a different computer, he is kicked out of his test.

Solution: Speak to each student to ensure that they are logging into their own Ignitia account.

Steps Once the Issue is Resolved

After resolving the technical issue, your student will need to contact their teacher to request for the assignment to be reassigned. This can be done through the chat feature in Ignitia.

Please note:

• Teachers want to help their students master and move through the material. Teachers know that technical issues happen to students on occasion and are happy to work with their students.
• The majority of the time the solution is simple: the student requests for the quiz or test to be reassigned. The teacher’s response time to that request will be dependent on the package that the student is enrolled in (Gold, Diamond, etc.) and is the same as the time allocated for standard teacher communication with the student.
• Teachers have the right to deny reassigning a quiz or test. This will happen if the teacher suspects the student of cheating.

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