Ignitia Troubleshooting: My Student is Not Able to Log In

It’s 8 am. Lil’ Billy finishes breakfast and is ready to tackle that English lesson he’s been putting off. He moseys to the computer. Suddenly, from the living room: “Moooom!” 

He is not able to log into Ignitia to start his courses. The screen shows “Invalid credentials”.

The good news is that there are three simple steps to follow, none of which should take too long. 

The bad news is you may need to reset your password.

A few notes before you get started:

• If your student simply forgot the password, skip to step four. 
• Make sure your student is using a laptop or desktop computer instead of a mobile device. 
• Check whether your student is trying to log in during an Ignitia Down Day. 

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1. Clear your cache and cookies and try again.

The recommended browsers for using Ignitia are Chrome and Firefox:

• In Chrome
• In Firefox

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2. Try a different Internet browser. 

1. If you are not using either Chrome or Firefox, download and use them.
2. If you are using Chrome, try Firefox. If you are using Firefox, try Chrome. 

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3. Check Ignitia Down Days

Your students may be unable to log in simply because it is currently an Ignitia Down Day. At a few key points in the year, Ignitia will be down so that teachers can complete their end-of-the-quarter duties. Here are the dates for the Ignitia Down Days.  

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4. Submit the Ignitia Password Reset Form.

• Students enrolled in Enlightium’s Online Program can submit this form to reset their password. This form will not reset the password for a Parent Portal, the optional account used by parents of students in the Online Program.
• Parents of students enrolled in Enlightium’s Book-Based Program can submit this form to reset their Ignitia password. 
• Students in the Sapphire Live Program do not use Ignitia for their core courses. If they are using Ignitia for electives, they can submit this form to reset their Ignitia password. 

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‍Since 2003, Enlightium faculty and staff have served partner schools, online, and homeschool K-12 students. With parental support, excellent instruction, and a personalized approach to learning, Enlightium equips students with the academic, spiritual, physical, social, and emotional skills they need to succeed in life. For any other questions about Enlightium, please call (509) 319-2288 or visit EnlightiumAcademy.com.