Ignitia Troubleshooting: My Student is Not Able to Log In
March 9, 2026

March 9, 2026

It’s 8 am. Lil’ Billy finishes breakfast and is ready to tackle that English lesson he’s been putting off. He moseys to the computer. Suddenly, from the living room: “Moooom!”
He is not able to log into Ignitia to start his courses. The screen shows “Invalid credentials”.
The good news is that there are three simple steps to follow, none of which should take too long.
The bad news is you may need to reset your password.
A few notes before you get started:
The recommended browsers for using Ignitia are Chrome and Firefox:
Your students may be unable to log in simply because it is currently an Ignitia Down Day. At a few key points in the year, Ignitia will be down so that teachers can complete their end-of-the-quarter duties. Here are the dates for the Ignitia Down Days.
Since 2003, Enlightium faculty and staff have served partner schools, online, and homeschool K-12 students. With parental support, excellent instruction, and a personalized approach to learning, Enlightium equips students with the academic, spiritual, physical, social, and emotional skills they need to succeed in life. For any other questions about Enlightium, please call (509) 319-2288 or visit EnlightiumAcademy.com.
Ignitia
Noah joined the Enlightium Academy Admissions Department in 2022. He graduated from Olivet Nazarene University in 2020 with a degree in Sport Management and a minor in Business. Mr. Phalen is ACSI certified.
Noah serves at his church by playing piano on the worship team. He has a passion for music and theatre, and he loves watching sports and playing video games in his free time. Growing up in Chicago, he’s a huge fan of the White Sox, Bears, and Bulls. Noah and his wife, Audren, were married in June of 2023.
Don’t just take our word for it—listen to the stories of families who’ve chosen Enlightium and found success. Our community of over 5,000 online students speaks to the strength of our program and the profound impact it has on our students’ lives.
This was our first year with Enlightium Academy and I love it for my daughter! She has grown so much spiritually and academically! The weight of having to do it all has been lifted since I have 3 small children as well. We feel supported in our homeschool life!
This program is really focused on a good education for your kids.
The ability to adapt to our child’s learning challenges made for a smooth transition bringing joy that she is actually learning now and retaining the knowledge. We can not wait to tackle another year!
Love the curriculum. The teachers are wonderful and caring. Any technical issues are resolved almost immediately and the billing department has excellent customer service
This was our first year with Enlightium Academy and I love it for my daughter! She has grown so much spiritually and academically! The weight of having to do it all has been lifted since I have 3 small children as well. We feel supported in our homeschool life!
This program is really focused on a good education for your kids.
The ability to adapt to our child’s learning challenges made for a smooth transition bringing joy that she is actually learning now and retaining the knowledge. We can not wait to tackle another year!
Love the curriculum. The teachers are wonderful and caring. Any technical issues are resolved almost immediately and the billing department has excellent customer service
This education option has blessed our lives in so many ways. We will forever be grateful to Enlightium Academy.
Enlightium academy has helped me so much in the homeschooling of my son. They have worked with our scheduling and been there with answers to any questions we've had. They have made this a wonderful experience.
I love the curriculum given to my kids and the teachers are very helpful. My kids are making way better grades with this program then they did in public school.
Enlightium Academy ended up being everything I was looking for. It offers a good, flexible curriculum that truly accommodates my schedule without sacrificing learning. Most importantly, they teach the Bible in such an amazing way. It’s just perfect—I don’t regret being part of this school for a moment.
This education option has blessed our lives in so many ways. We will forever be grateful to Enlightium Academy.
Enlightium academy has helped me so much in the homeschooling of my son. They have worked with our scheduling and been there with answers to any questions we've had. They have made this a wonderful experience.
I love the curriculum given to my kids and the teachers are very helpful. My kids are making way better grades with this program then they did in public school.
Enlightium Academy ended up being everything I was looking for. It offers a good, flexible curriculum that truly accommodates my schedule without sacrificing learning. Most importantly, they teach the Bible in such an amazing way. It’s just perfect—I don’t regret being part of this school for a moment.