Ignitia Troubleshooting: A Video is Not Loading
March 10, 2026
Michael Brooks, M.A.
Online education provides opportunities to enrich learning beyond just reading the text and answering questions. Students can watch and rewatch videos within a lesson to clarify or visualize a concept. However, once in a while, an issue may result in a video not playing.
The good news is that there are several solutions for resolving a video that won’t play. If you do not have time to troubleshoot, you should use a separate computer. If you have time to troubleshoot, you need to ensure that the computer in use is updated in the following areas:
1. Check your Internet browser.
Ensure that you are using Chrome or Firefox, the two browsers we recommend for use with Ignitia.
- If you are not using either Chrome or Firefox, download and use either one.
- If you are using Chrome, try Firefox. If you are using Firefox, try Chrome. These browsers may have updates available as well. Ensure that you are using the latest versions:
2. Check whether the video is based on Flash.
At the end of 2020, a significant chapter closed in the history of the Internet: Adobe Flash was discontinued.
Some videos on the Internet still depend on Flash to run, meaning that they will longer function. If a video in Ignitia tells you that it needs Flash, then you will unfortunately not be able to watch it. Message your teacher about the issue and ask if they have a different link to the video or an alternative resource.
3. Ensure that your computer’s Operating System (OS) is up to date.
If the first two steps do not work, ensure your OS is current. The Operating System is the software that your computer runs on.
- Ensure that your PC’s Operating System is up to date.
- Ensure that your Mac’s Operating System is up to date.
- Ensure that your Chromebook’s Operating System is up to date.
4. Check your security software.
Sometimes, security software will halt a video from playing. If you feel comfortable with it, you can update, adjust, or temporarily turn off your security software to watch the video. Because we don’t know which security software you are using, we cannot offer specific steps for this. But these kinds of options are often easy to find in your software’s settings.
5. Contact Ignitia Technical Support.
If you completed the first four steps and still cannot view a video, contact Ignitia Technical Support at (800) 735-4193.
Since 2003, Enlightium faculty and staff have served partner schools, online, and homeschool K-12 students. With parental support, excellent instruction, and a personalized approach to learning, Enlightium equips students with the academic, spiritual, physical, social, and emotional skills they need to succeed in life. For any other questions about Enlightium, please call (509) 319-2288 or visit EnlightiumAcademy.com.
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Ignitia
About The Author
Michael received his Bachelors in Business Administration from Eastern Washington University and his Master of Arts in Communication from Grand Canyon University. He has worked at Enlightium Academy since 2015 as the Director of Communications handling internal procedures, policies, and communications. A part of his responsibility is to work on Enlightium’s website development, knowledge base, and mobile application. He is certified by ACSI.
Prior to attending college, Michael enlisted in the United States military in the field of cryptology, where he served on four continents. Michael has a love of learning and continually reads about any subject that interests him. He enjoys listening to audiobooks while running, having completed numerous half-marathons and marathons. Michael loves hiking and camping with his wife, daughters, and dog and plays the guitar, ukulele, and upright bass.
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We love Enlightium!
This was our first year with Enlightium Academy and I love it for my daughter! She has grown so much spiritually and academically! The weight of having to do it all has been lifted since I have 3 small children as well. We feel supported in our homeschool life!
Brittany R.
Greatest homeschooling program
This program is really focused on a good education for your kids.
Kristen S.
We went from discouraged to "We can do this!!"
The ability to adapt to our child’s learning challenges made for a smooth transition bringing joy that she is actually learning now and retaining the knowledge. We can not wait to tackle another year!
L. Allen
Love the curriculum
Love the curriculum. The teachers are wonderful and caring. Any technical issues are resolved almost immediately and the billing department has excellent customer service
EA Parent
We love Enlightium!
This was our first year with Enlightium Academy and I love it for my daughter! She has grown so much spiritually and academically! The weight of having to do it all has been lifted since I have 3 small children as well. We feel supported in our homeschool life!
Brittany R.
Greatest homeschooling program
This program is really focused on a good education for your kids.
Kristen S.
We went from discouraged to "We can do this!!"
The ability to adapt to our child’s learning challenges made for a smooth transition bringing joy that she is actually learning now and retaining the knowledge. We can not wait to tackle another year!
L. Allen
Love the curriculum
Love the curriculum. The teachers are wonderful and caring. Any technical issues are resolved almost immediately and the billing department has excellent customer service
EA Parent
Prayers answered!
This education option has blessed our lives in so many ways. We will forever be grateful to Enlightium Academy.
Marman
A wonderful experience
Enlightium academy has helped me so much in the homeschooling of my son. They have worked with our scheduling and been there with answers to any questions we've had. They have made this a wonderful experience.
Mandy
My kids are making way better grades
I love the curriculum given to my kids and the teachers are very helpful. My kids are making way better grades with this program then they did in public school.
Michael
Everything I was looking for
Enlightium Academy ended up being everything I was looking for. It offers a good, flexible curriculum that truly accommodates my schedule without sacrificing learning. Most importantly, they teach the Bible in such an amazing way. It’s just perfect—I don’t regret being part of this school for a moment.
Diliana S.
Prayers answered!
This education option has blessed our lives in so many ways. We will forever be grateful to Enlightium Academy.
Marman
A wonderful experience
Enlightium academy has helped me so much in the homeschooling of my son. They have worked with our scheduling and been there with answers to any questions we've had. They have made this a wonderful experience.
Mandy
My kids are making way better grades
I love the curriculum given to my kids and the teachers are very helpful. My kids are making way better grades with this program then they did in public school.
Michael
Everything I was looking for
Enlightium Academy ended up being everything I was looking for. It offers a good, flexible curriculum that truly accommodates my schedule without sacrificing learning. Most importantly, they teach the Bible in such an amazing way. It’s just perfect—I don’t regret being part of this school for a moment.
Diliana S.
