Ignitia Troubleshooting: My Student is Waiting Too Long for Quizzes and Tests to be Unlocked
March 2, 2026
Noah Phalen
Li’l Billy is working on a quiz or test when the Internet cuts out, and he gets locked out of the quiz automatically. Suddenly, from the living room, “Moooom!” Li’l Billy needs the quiz or test unlocked so he can finish it.
Quizzes and tests are unlocked by the student’s teachers during office hours; teachers unlock the assignment within the standard response time based on the support package that the student is enrolled in. During busy seasons, such as the end of a quarter when many students submit additional assignments, it may take an additional school day for an unlock request to be reviewed by the teacher.
All your student needs to do is send a direct message to their teacher and kindly request that the quiz or test be unlocked. Note that it is best practice to send just one message to the teacher. Please allow your student’s teacher enough time to review the request, and please do not call, email, or message other team members for this request.
If the student is on the quiz's first attempt, teachers tend to unlock it. However, tests only have one attempt, so if a student looks at a test, then exits, finds the answers, and requests an unlock, they could get a high score when they didn't earn it.
Communication is KEY to getting an assessment returned. If you have any technical problems, contact Ignitia tech support at (800) 735-4193. They can help you resolve the technical issue. Then you can reach out to your teacher to request an alternate test. Please know that alternate tests are a privilege, not a right. Teachers do not allow tests to be unlocked without a good reason, so if a test is submitted and you do not contact your teacher right away, they may not unlock the test for you.
Since 2003, Enlightium Academy has supported K–12 students in online, book-based, hybrid, and partner schools. Our dedicated faculty and staff, in collaboration with parents, deliver high-quality instruction and individualized learning. We focus on developing each student’s academic, spiritual, physical, social, and emotional well-being.
To find out if Enlightium is the right school for your family, schedule an appointment, call (509) 319-2288, or visit EnlightiumSchool.com.
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Ignitia
About The Author
Noah joined the Enlightium Academy Admissions Department in 2022. He graduated from Olivet Nazarene University in 2020 with a degree in Sport Management and a minor in Business. Mr. Phalen is ACSI certified.
Noah serves at his church by playing piano on the worship team. He has a passion for music and theatre, and he loves watching sports and playing video games in his free time. Growing up in Chicago, he’s a huge fan of the White Sox, Bears, and Bulls. Noah and his wife, Audren, were married in June of 2023.
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We love Enlightium!
This was our first year with Enlightium Academy and I love it for my daughter! She has grown so much spiritually and academically! The weight of having to do it all has been lifted since I have 3 small children as well. We feel supported in our homeschool life!
Brittany R.
Greatest homeschooling program
This program is really focused on a good education for your kids.
Kristen S.
We went from discouraged to "We can do this!!"
The ability to adapt to our child’s learning challenges made for a smooth transition bringing joy that she is actually learning now and retaining the knowledge. We can not wait to tackle another year!
L. Allen
Love the curriculum
Love the curriculum. The teachers are wonderful and caring. Any technical issues are resolved almost immediately and the billing department has excellent customer service
EA Parent
We love Enlightium!
This was our first year with Enlightium Academy and I love it for my daughter! She has grown so much spiritually and academically! The weight of having to do it all has been lifted since I have 3 small children as well. We feel supported in our homeschool life!
Brittany R.
Greatest homeschooling program
This program is really focused on a good education for your kids.
Kristen S.
We went from discouraged to "We can do this!!"
The ability to adapt to our child’s learning challenges made for a smooth transition bringing joy that she is actually learning now and retaining the knowledge. We can not wait to tackle another year!
L. Allen
Love the curriculum
Love the curriculum. The teachers are wonderful and caring. Any technical issues are resolved almost immediately and the billing department has excellent customer service
EA Parent
Prayers answered!
This education option has blessed our lives in so many ways. We will forever be grateful to Enlightium Academy.
Marman
A wonderful experience
Enlightium academy has helped me so much in the homeschooling of my son. They have worked with our scheduling and been there with answers to any questions we've had. They have made this a wonderful experience.
Mandy
My kids are making way better grades
I love the curriculum given to my kids and the teachers are very helpful. My kids are making way better grades with this program then they did in public school.
Michael
Everything I was looking for
Enlightium Academy ended up being everything I was looking for. It offers a good, flexible curriculum that truly accommodates my schedule without sacrificing learning. Most importantly, they teach the Bible in such an amazing way. It’s just perfect—I don’t regret being part of this school for a moment.
Diliana S.
Prayers answered!
This education option has blessed our lives in so many ways. We will forever be grateful to Enlightium Academy.
Marman
A wonderful experience
Enlightium academy has helped me so much in the homeschooling of my son. They have worked with our scheduling and been there with answers to any questions we've had. They have made this a wonderful experience.
Mandy
My kids are making way better grades
I love the curriculum given to my kids and the teachers are very helpful. My kids are making way better grades with this program then they did in public school.
Michael
Everything I was looking for
Enlightium Academy ended up being everything I was looking for. It offers a good, flexible curriculum that truly accommodates my schedule without sacrificing learning. Most importantly, they teach the Bible in such an amazing way. It’s just perfect—I don’t regret being part of this school for a moment.
Diliana S.
