Policies & Refunds

For continued enrollment at Enlightium Academy, each student is expected to maintain good standing: passing grades in core subjects and staying up-to-date with the assigned weekly schedule.

Students with failing grades in core classes and/or those who fall behind more than two weeks on average between all classes, without excused absences, are at risk of being placed on academic or low progress probation. This is to alert families of the risk that their student will not be able to complete the school year on time and/or with passing grades, and thus may need a summer school extension, class assignment adjustments, or teacher and counselor intervention. The interventions may include academic growth plan adjustment by the student’s counselor, teacher collaboration on student learning needs, and/or the installation of monitoring software on the students computer to provide added accountability and uncover any potential distractions the student may have.

Students who do not demonstrate improvement or sufficient effort after multiple attempts may be recommended for withdrawal so the family can find a learning environment that better suits the student.

Prior to enrollment, parents and students will also need to read and understand the Parent and Student Responsibilities. Absences may be excused per approval via the Absence Form. Please contact the EA team if you have any questions at (866) 488-4818 // option 0 or This email address is being protected from spambots. You need JavaScript enabled to view it..

14-Day Money Back Guarantee

All new families are offered 14 days after the student begins completing the coursework to decide if the Enlightium Academy (Enlightium) online program will be the best fit for their family. If a family decides to withdraw within those 14 days, a withdrawal fee will not be charged and all paid tuition will be refunded. The enrollment fee is non-refundable after 3 days. Parents can request an extension to the withdrawal period prior to the end of the 14th day, if they are still not sure about their enrollment at Enlightium.

The same policy above applies to dropping individual courses. If withdrawing after a 14-day period, a staggered withdrawal fee schedule at 20% for withdrawing between 14–30 calendar days, 30% for 31–60 days, 40% for 61–90 days from beginning coursework, and no refund after 90 days.

If after the 14-day trial period, Enlightium Academy has not met your expectations, Enlightium's administration will investigate any concerns and enact changes to provide you the best experience possible and may lengthen your money-back guarantee if needed. Please communicate any concerns directly to administration by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..


Credit and debit card refunds take 7–10 business days to process for transactions less than a month old. If the most recent transaction is over a month old, a direct deposit or check will need to be requested. Direct deposits can be processed within 1–2 business days with a $3 bank processing charge; otherwise, a check can be mailed within 1–2 weeks. You may contact the Accounting Department at (866) 488-4818 // option 6 or This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any questions.

If a primary school student (PreK–2nd grade) withdraws, the tuition can only be refunded for unmarked books with no wear and tear within 30 days of the invoice date. For 100% refund, items must be returned and received within 30 days of the invoice date. After 30 days, a 20% restocking fee is deducted from your refund. No refunds are given 60 days after the invoice date. An additional 5% fee is applied to orders when box sets are returned without all items. Shipping charges are non-refundable.

Withdrawal Process

Our withdrawal process is simple. If for any reason you are not completely satisfied with our program, just notify us within 14 days of starting your coursework, and we will issue a full refund on the tuition. A withdrawal after 14 days is subject to a withdrawal fee on the prorated tuition. We are continuously improving our school and are happy to say that the withdrawal rate is less than 1% from dissatisfied customers. We offer this guarantee because we hear so many positive testimonials on a daily basis.

If you are thinking about withdrawing from our school, please follow the steps below:

  • Ensure that your family’s decision to withdraw is final. There is a $25-$150 reinstatement fee, depending on how much time has passed between the student’s withdrawal from Enlightium and the request to be reinstated.
  • Initiate withdrawal by completing the form below. You will receive a confirmation email with information on finalizing your financial account and requesting transcripts.

Upon submission of the Withdrawal Form, Enlightium Academy will begin the withdrawal process. Our staff will contact you if further actions will be required. This process may take several business days. Learn more about our withdrawal policy.

Before withdrawing your student, please consider that several options may be available to help maintain their enrollment. Review some possible solutions below:
The family's financial status has changed

We understand that family finances might change during the school year. If your family has experienced this situation and would like to stay enrolled with Enlightium Academy, please know that you have some options:

  • The Accounting Department can restructure payment plans for special circumstances. Contact the Accounting Department at (866) 488-4818 // option 1, then option 3 to see what options you have.
  • Students can be transferred to a different support package (example, changing from the Gold to the Silver Package), which has less teacher support but is at a lower price point. Contact a customer support representative at (866) 488-4818 // option 1, then option 3 to make this change.
  • A family member or a local church can help with the tuition. On occasion, a family will withdraw for financial reasons, then a few weeks later a family member offers to assist with the tuition and the family re-enrolls. Contact the Accounting Department at (866) 488-4818 // option 1, then option 3 if you have assistance in paying the tuition.
  • Families can enroll with Enlightium part-time, taking some courses at a public school and still taking some courses with Enlightium Academy. Contact your counselor to make this change.
The student missed the social aspect of school and wants to have more interaction with peers

Often a family withdraws a student from a public school for safety or moral reasons, but the student misses a social aspect. Do you know that at Enlightium Academy students can be actively involved in several social events?

  • Students can sign up for Enlightium Social. Students can connect with one another through a social platform created specifically for Enlightium Academy students. They can initiate and join groups that correlate with their interests and socialize with other students at Enlightium Academy. This platform is designed to be a safe place for students to connect with each other and is monitored daily by Enlightium Academy staff.
  • Meet other students at EA’s Bible Studies. The Bible Studies are virtual meetings that offer students the ability to discuss the Bible in real time. The Bible Studies are led by EA’s Chaplain or a member of the EA team.
  • Families can join the Enlightium Academy Family Alliance group on Facebook. It is a group that has been set up so that parents can share successes, struggles, and support for one another. Parents can coordinate with other EA families in their area to meet up and work together. Also, Enlightium Academy staff occasionally provides additional support and information as needed.
  • Families can enroll with Enlightium part-time, taking some courses at a public school and still taking some courses at Enlightium Academy. Talk to your counselor for more information.
The student has a hard time staying engaged in their school work

If the student has a hard time focusing on the work or is not interested in it, you can take the same steps you would if you were in a public school.

  • Make adjustments to your student’s daily planner. Waking up earlier, eating healthier, exercising during the day, or taking more or fewer breaks may help the student’s attention levels.
  • Ask your student’s teacher for alternatives. At the student’s or parent’s request and per the teacher’s discretion, the teacher may allow alternative approaches to projects. For example, if the student is working on a state history essay, he or she may request creating a poster board instead and taking photographs to submit.
  • Contact your student’s counselor. He or she may have ideas in how to help your student, whether it’s as minor as making an adjustment to a course or as major as making a change in the student’s course schedule.
  • Try a gamification application or website. Gamification is the creative approach to taking daily, boring tasks and receiving digital rewards for completing them.
The curriculum is too difficult and/or requires a lot of work, or the student is waiting too long for teachers' assistance.

Keep in mind, the curriculum at Enlightium Academy is intended to challenge your student, helping to prepare them for a successful future.

  • Make adjustments to your student’s daily planner. A better daily routine may help schoolwork feel less overwhelming.
  • Contact your student’s counselor. Counselors may be able to make adjustments to the course schedule.
  • Review the communication between your student and his/her teacher first and then contact the school administration if your student has unanswered help requests. Technical errors or miscommunication could be the culprit. Log in to your student’s Ignitia account to review his or her messages that were sent to a teacher. Do not hesitate to contact the EA assistant administrator at This email address is being protected from spambots. You need JavaScript enabled to view it. if you find unanswered correspondence. Screenshots of unanswered messages or emails with the timestamps are extremely helpful to send along with your grievance.
A family member has a serious or terminal illness and cannot assist the student in the learning process

Contact your student’s counselor or email the school administrator at This email address is being protected from spambots. You need JavaScript enabled to view it.. The counselor may have suggestions on how your family can stay enrolled if unable to assist the student to the previous degree. We would love to provide emotional support during this difficult time for your family and add you to our internal prayer list.

Tuition Policy

Payments can be delayed up to 30 days from students beginning coursework. An email will be sent to inform you of your tuition payments setup with information about the amount due, the breakdown of the tuition, and the amount, number of payments and the date you will be billed monthly if monthly payments were selected.

Payment reminders are sent three days prior to the scheduled charge date. If a payment is declined, an email will be sent which will allow a new card to be provided prior to the next scheduled attempt. After two additional attempts, the accounting team will need to be notified to process the charge once the card has been updated and a $5 late fee will apply unless you are in your 14-day trial period.

  • If 10 days pass from the original charge date without payment or an arrangement being made, the student account will be deactivated and a $25 reactivation will apply. A warning will be emailed 3 days prior.
  • If 25 days pass from the original charge date without payment or an arrangement being made, the student will be withdrawn. Instead of the reactivation fee, a $50 reinstatement fee will apply.

Add-on fees should be paid within 30 days unless arranged otherwise.

Enlightium Academy is a private Christian school serving homeschool, online, and co-op students on their journey to embrace their God-given talents and develop a lifelong thirst for knowledge with a Christ-like spirit.

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