Students with failing grades in core classes and/or those who fall behind more than two weeks on average between all classes, without excused absences, are at risk of being placed on academic or low progress probation. This is to alert families of the risk that their student will not be able to complete the school year on time and/or with passing grades, and thus may need a summer school extension, class assignment adjustments, or teacher and counselor intervention. The interventions may include enrolling in Enlightium's Bridge Program, academic growth plan adjustment by the student’s counselor, teacher collaboration on student learning needs, and/or the installation of monitoring software on the students computer to provide added accountability and uncover any potential distractions the student may have.
Students who do not demonstrate improvement or sufficient effort after multiple attempts may be recommended for withdrawal so the family can find a learning environment that better suits the student.
All new families are offered 14 days after the student begins completing the coursework to decide if the Enlightium Academy (Enlightium) online program will be the best fit for their family. If a family decides to withdraw within those 14 days, a withdrawal fee will not be charged and all paid tuition will be refunded. The enrollment fee is non-refundable after 3 days. Parents can request an extension to the withdrawal period prior to the end of the 14th day, if they are still not sure about their enrollment at Enlightium.
The same policy above applies to dropping individual courses. If withdrawing after a 14-day period, a staggered withdrawal fee schedule at 20% for withdrawing between 14–30 calendar days, 30% for 31–60 days, 40% for 61–90 days from beginning coursework, and no refund after 90 days.
If a primary school student (PreK–2nd grade) withdraws, the tuition can only be refunded for unmarked books with no wear and tear within 30 days of the invoice date. For 100% refund, items must be returned and received within 30 days of the invoice date. After 30 days, a 20% restocking fee is deducted from your refund. No refunds are given 60 days after the invoice date. An additional 5% fee is applied to orders when box sets are returned without all items. Shipping charges are non-refundable.
Our withdrawal process is simple. If for any reason you are not completely satisfied with our program, just notify us within 14 days of starting your coursework, and we will issue a full refund on the tuition. A withdrawal after 14 days is subject to a withdrawal fee on the prorated tuition. We are continuously improving our school and are happy to say that the withdrawal rate is less than 1% from dissatisfied customers. We offer this guarantee because we hear so many positive testimonials on a daily basis.
If you are thinking about withdrawing from our school, please follow the steps below:
Upon submission of the Withdrawal Form, Enlightium Academy will begin the withdrawal process. Our staff will contact you if further actions will be required. This process may take several business days. Learn more about our withdrawal policy.
We understand that family finances might change during the school year. If your family has experienced this situation and would like to stay enrolled with Enlightium Academy, please know that you have some options:
Often a family withdraws a student from a public school for safety or moral reasons, but the student misses a social aspect. Do you know that at Enlightium Academy students can be actively involved in several social events?
If the student has a hard time focusing on the work or is not interested in it, you can take the same steps you would if you were in a public school.
Keep in mind, the curriculum at Enlightium Academy is intended to challenge your student, helping to prepare them for a successful future.
Payments can be delayed up to 30 days from students beginning coursework. An email will be sent to inform you of your tuition payments setup with information about the amount due, the breakdown of the tuition, and the amount, number of payments and the date you will be billed monthly if monthly payments were selected.
Payment reminders are sent three days prior to the scheduled charge date. If a payment is declined, an email will be sent which will allow a new card to be provided prior to the next scheduled attempt. After two additional attempts, the accounting team will need to be notified to process the charge once the card has been updated and a $5 late fee will apply unless you are in your 14-day trial period.
Add-on fees should be paid within 30 days unless arranged otherwise.